top of page

About Us

Trusted Heating and Air Conditioning Company in Penticton

Response Heating and Air Conditioning is a family-owned and operated business.


Prior to starting Response Heating and Air Conditioning in the Okanagan in 2016, Alex owned and operated a successful heating and air conditioning company that provided service, installation and repair for over 30 years.


In 2016, Alex moved to the Okanagan, and opened Response Heating and Air Conditioning, providing personalized customer service in the HVAC industry in the Okanagan; centrally located in Penticton.


Our HVAC contractor company is focused on providing its customers with exceptional products and services, and we look forward to exceeding your expectations.

Alex Williams

Certified, Licensed, Bonded and Insured

All of our team members are certified, licensed, bonded and insured.

WETT Approved

A WETT inspection – short for Wood Energy Technology Transfer – is a thorough inspection of all types of wood burning appliances. This includes fireplaces, fireplace inserts, wood stoves, pellet stoves and outside boilers.


Fire is always a threat to a home, and a WETT Inspection can provide ‘peace-of-mind’ for the homeowner and his/her family. Also, many insurance companies now require a WETT inspection prior to issuing a Home Policy.

Our Team

Alex Williams

Alex Williams


Alex has worked in the HVAC industry for almost 30 years, owning his own business for over 25 years. He still enjoys the challenge that the ever-changing technology presents. Alex has always felt that you build your business by exceeding your customers expectations, one job at a time.

Mackenzie Naefken

Mackenzie Naefken


Mackenzie (Mack) has worked for Response Heating and Air Conditioning since 2016. Mack is the lead hand responsible for ensuring that all work is up to and exceeding the industry code. Mack also enjoys sharing his knowledge with other employees.

Jayce Pidskalney

Jayce Pidskalney


Jayce has been an apprentice at Response Heating and Air Conditioning for one year. He comes from a family with over three decades in the fireplace industry. Jayce is dedicated to completing his HVAC and is a conscientious technician focused on meeting the high standards set by our company.


2100 Dartmouth Rd., Unit #103
Penticton, BC V2A 7W7

Call Us

Penticton: 778-531-4328

Customer Testimonials

Best Service Providers

We highly recommend Alex and his team. They were magnificent. Probably the best service providers we have had work in our home. Aside from the knowledge and experience Alex brought to the job at hand, he also provided much needed input in finalizing the look of our newly installed fireplace and facing.


Alex and his team replaced our fireplace, installed the tile, and built the mantel all in under one week. Alex even came on a Sunday to install the mantel.


The company went above and beyond to satisfy us. You can’t find a better service company anywhere in the area. We most definitely will contact them when we need our air conditioner replaced.

Rose and Nik, Homeowners

Very Pleased

Response came into our home with great directions and honesty. They worked fast and followed through with everything that we discussed. We are very pleased with the job.

MaryLou M., Homeowner

Knowledgeable and Kind

I would love to thank Alex at Response Heating and Air Conditioning! He was very knowledgeable and kind! Made time for us in his busy schedule to come take a look at our air conditioner! Found the problem fast and at no charge for the diagnosis!! I highly recommend this company! Thanks again Alex!

Mandie A., Homeowner

American Standard
bottom of page